Business plans and financial projects

We at Kindcare have been working very intimately with the Telecom, Publishing, Finance and Healthcare Industries and have a cumulative experience of servicing UK, US and CAN based companies.

We offer a wide range of highly skilled software development services to very scalable services such as telemarketing for outsourcing qualifications.

Delivery Models that we offer:

• Build Operate Transfer (BOT) Model

• Managed Outsourced Delivery (MOD) Model

• Fully Outsourced Delivery (FOD) Model

• Tertiary Delivery Model (TDM)

Build Operate Transfer Model (BOT)

• In order to speed to market, many businesses need of a flexible combination of application development and outsourced business processes understanding.

• We offer a Build-Operate-Transfer (BOT) delivery model that is designed for customers who seek to focus on strategic areas of their businesses and work parallel to bringing new service offerings to the market.

• Through this model, we help the customer set up the contact centre from start to finish.

• The association covers establishment of the operation, acquisition of facilities and staff and extends to actually running the centre for a defined period.

• Once the centre and services are well established, management and ownership is transferred to the customer.

• This proven service transfer platform is designed to ensure process integrity and minimize inherent migration risks and works as a win -win strategy for both parties.

Typical Components of a BOT delivery Model

Application Development

• Project management
• Network testing and
• Operation functions

IT Management

• Monitoring and surveillance
• Fault management
• Configuration management
• Provisioning
• Performance management
• Operations support system management
• On-site support and
• Preventive and corrective maintenance

Billing Operations

• On-the-job training
• Formal implementation of world-class network operations methods and procedures

Real Estate Acquisition

• Consult
• Assist in acquiring the right real estate to set up operations

Transfer Application knowledge and operational methods transferred to your staff

• Our "BOT" delivery model provides our customers the advantages of a fully outsourced delivery model plus all of the advantages listed below.
• The customer gets complete Control of their billing operations
• Shortened learning curve through "OJT" (on job training)
• Benefits of best practices and world class processes

Managed Outsourced Delivery Model (MOT) & Fully Outsourced Delivery Model (FOD)

Managed Outsourced Delivery Model

• Managed Outsourced Delivery Model follows the Fully Outsourced Delivery Model; the only difference is that a manager from the customer organization is located at the offshore delivery center.
• This approach provides an added level of confidence because of the presence of an experienced company manager,while it takes full advantage of the offshore partner's knowledge of local laws and culture.

Fully Outsourced Delivery Model

• In the Fully Outsourced Delivery Model an entire business process is moved to our offshore facility in order to leverage
  complete expertise and cost benefits offered by the outsourcing partner.
• This model works best for routine, non-core business processes.
• The outsourcing company takes complete responsibility for carrying out the business process.
• The customer ensures quality control mechanisms on process outcomes, but does not directly manage the process.

Tertiary Delivery Model (TDM)

Kindcare’s tertiary delivery model (TDM) is an in-house innovative customized solution.

• TDM is a fully outsourced delivery model with strict adherence to security measures and compliance norms.
• The model was created to enable natural extensions to our in-house programs and to offer services to customers wanting to run their programs across multiple centers with a single contact point.
• The model allows Kindcare the flexibility to accommodate customers with every request in terms of immediate scalability for human intensive programs. TDM is best suited for processes which require minimum data security levels.
• We at Kindcare have successfully created a network of BPO centers (Service Delivery Partners). All these centers run as independent entities but work under the Kindcare umbrella for the programs offered by us.
• We have ensured through our world-class processes that the control on quality, productivity and ownership of deliverables rests with us.
• Our teams of specialists work with the selected partner center based on the centers' competency and handle all deliverables in-line with the specified SLAs.
• Our team assists the partners during business transition, training, and compliance to quality parameters, delivery and reporting.
• Kindcare lays down the Quality Assurance Parameters and Performance Matrix for each partner center.
• All programs offered by us are monitored and provided with assistance per requirement.
• The monitoring is done at both the agent and the operational front.
• TDM is an extremely unique and rewarding experience for our customers as their points of contact and touch points do not change
• Customer interactions continue to remain with their Account Manager at Kindcare with increased scalability.