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The acceptance of a person to stay in a Home involves a special relationship of intimate care, you are assured that we do our utmost to care for our clients in all circumstances. However to do so we have to maintain an extensive establishment at a substantial financial cost and therefore we have to define the relationship in business terms. All contracts whether verbal or written are entered into by the Home, subject to the following conditions of admission which have been devised for our mutual benefit. 1. Clients will be required, before taking up residence, to provide information on the state of their health together with any treatment required from a General Practitioner or Hospital Consultant. 2. Fees at date of admission are as stated above and are due for payment at date of invoice (normally charged on a four weekly basis in advance unless otherwise specifically agreed). We reserve the right to charge interest at the rate of 4% above the prevailing minimum lending rate for the time being in force, on any sums still outstanding 30 days after the date of invoicing. 3. Fees, unless otherwise stated include accommodation, full board, laundering of personal items and general care. Registration with doctors can be private in which case the supply of drugs and medications will also be private and the appropriate charge will be made. Clients treated under NHS will receive medical attention, drugs and medications as available under the NHS. Other services and personal requirements such as medical requisites (other than medication by prescription), escort to outside appointments, hairdresser, chiropody, newspapers, clothing, toiletries and any other items of a luxury nature can be arranged on request, and will be charged as extras on the client’s account. 4. Fees will be reviewed from time to time as determined by the Company. Such reviews will normally take place in the following circumstances:  Any necessary increase
in the level of care and services required over and above those already
stated. Any requested
additional care and service over and above those already stated. As a result of any
statutory provisions coming into effect after the date hereof.5 Residence in the Home does not constitute a tenancy within the meaning of the Rents Acts. We, therefore, reserve the right to terminate the licence to occupy a bed or room in the Home, on formal written notice of four weeks. On the client’s side termination of occupation must be given by the same length of notice in writing, unless the client’s stay is for a predetermined period. 6. Any part of the day of arrival or departure constitutes one full day’s residence. 7. In the event that the client vacates the room for whatever reason, we reserve the right to make a charge consisting of the full fee, less 10% until all possessions have been removed. Where a client leaves without notice a full four week fee less 10% will be charged. We are entitled to a general lien in respect of clients’ possessions until all charges outstanding to us have been discharged in full. In the case of temporary absence of one week or less, the above stated fee will be payable for retention of the room. If the absence is longer than one week, then the fee will be subject to a reduction of 10% per week, for the period of absence. 8. Any drugs, medication or other medical preparations must be notified to us on admission. Relatives and visitors are asked not to bring in medication or foods without consulting the Person in Charge. 9. Clients are asked to discuss smoking arrangements and alcoholic drink requirements on admission and are advised that their personal stocks of these items may need to be held by the Person in Charge who will make them available on request. Clients who smoke may do so only in their own room and must observe the Home’s Fire Regulations in this respect. Where the person in Charge deems it necessary smoking will only be allowed under supervision in designated areas. 10 Furniture, where possible, is allowed to be brought in by the client at the time of admission. This, however, must be by prior arrangement with the Home subject to inspection as to its condition and defects liable to render the article unsuitable or unfit. Transportation, insurance and eventual removal of such items shall be the client’s responsibility or that of his executor. 11. Clients are free to journey out alone at the discretion of the Person in Charge and with their relatives’ and GP’s approval. The Home cannot be held responsible in any way for the safety of clients once outside the Home. 12. All clothing must be clearly marked with the client’s name or other distinguishing mark, as required by the Home. 13. Our existing Insurance Policies cover personal effects up to a maximum of £1000 per client with an excess of £150 per client. If property of greater value is retained, furs, jewellery, etc. these must be covered by the client’s own insurance. Every care is taken, but clients are asked not to keep excessive sums of cash or valuable items in their rooms. A detailed list of such items must be handed in on admission and up-dated as appropriate, thereafter. Valuables can be locked away for safe-keeping when not in use, upon request of the Person in Charge. No responsibility can be taken for items not handed in for safe-keeping. No responsibility can be taken for personal possessions not clearly and permanently named. 14. Not withstanding any act, neglect or default of the Home whether or not caused by negligence: The Home shall not in any circumstances be liable for any claim or loss or damage or deterioration in property caused or contributed to by: a) Strikes, lockouts, fire, civil commotion, riot, usurped power or acts of the Queens enemies, wanton destruction, floods, burst pipes water or dampness or impact. b) Theft or c) Damage by pests vermin or other animals or any act of neglect or default of the Home or their servants or agents, whether or not acting in cause of their employment. Under no circumstances shall the Home be liable for consequential loss. 15. Fire Precaution: Whilst there are no restrictions to visiting hours within the home all visitors must notify a member of the staff of their arrival and departure and must comply with the law by signing the visitors’ book stating the date and time of both their arrival and departure. 16. The Home reserves the right to pass on any additional cost incurred in providing additional care beyond that normally provided by the Home. 17. Suggestions and complaints, if any, should be addressed to the Person in charge following the procedures described in the attached Complaints Policy. 18. Management cannot accept responsibility for clients’ personal finances but we are always willing to discuss and advise when requested. (Information regarding financial assistance with fees is also available if required). (Please read the conditions shown before signing this form. Failure to do so does not excuse you from compliance with them.) |
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